Shipping & Delivery
We are not responsible for local custom regulations, duties or charges for shipments outside the United States. We will not be responsible for any delays in fulfilling any type of order due to but not limited to unavailability of merchandise, delays caused by carriers or any other unforeseen circumstances. Orders received after 3:00 PM Eastern Time may be processed on the next business day. It is best if you call in your Next Day / 2 Day orders or call us after the order is placed online.
Our carriers (FedEx, UPS, etc) makes a decision at their discretion to leave some package at your door without a signature and any package delivered by our carriers, with or without a signature is considered a valid delivery. If you do not want your packages left at your door, you must call us and require a signature for an additional charge or you will be responsible for any loses. We also require a signature on larger orders and certain items which can not be waived without a prior arrangement.
Damages and Shortages
Every item is inspected carefully prior to shipping. If you receive any damaged or re-taped packages, you must inform the carrier upon receipt of the shipment and note the damages when you sign for the shipment. This will enable us (P.F.S.) to put in a claim with the carrier. No claims for damages, shortages or incorrect items will be considered unless we are notified in writing within 2 business days of the delivery date.
All refused orders are subject to a 15% restocking fee plus the shipping & handling charges (shipping & return) paid by P.F.S.
To receive credit for your returns, all returned items must be in their original packaging and properly packaged for shipping. You will be responsible for any merchandise damaged while being returned to us. No merchandise may be returned without a Return Authorization Number (RA#). Any returns sent to us without a valid RA # noted on the package will not receive credit. No return or exchange will be accepted on any item after 7 days. All returns are subject to a 15% restocking fee plus the shipping & handling charges paid by P.F.S.
Extended warranties, labor and consumable items such as film, paper, chemistry, bulbs, CDs, DVDs, tapes, memory cards, software, etc. can not be returned for any reason.
Equipment, Printers and Special Orders
Cancellation return or exchange of orders or portions thereof will not be accepted after orders are placed for any equipment, printers or special order items.