As per HiTi's terms, any issues with the printer or media after purchase, has to be handled directly by HiTi.

Hi-Touch Imaging Technologies (America) Limited Warranty
A. Limited Warranty.
Hi-Touch Imaging Technologies (America), Inc. (HITI) guarantees the HITI photo printer you have purchased from HITI or from an HITI Authorized reseller/retailer, to be free from defects in materials or workmanship under normal use during the warranty period of one year from the date of purchase, if purchased and used in the United States or Canada. This warranty extends only to the original purchaser. This warranty is not transferable to anyone who subsequently purchases, leases or otherwise obtains the Printer from the original purchaser. You must provide the original purchase invoice or sales receipt as the proof of the date of purchase in order to obtain service.
Should your HITI product prove defective during the warranty period, HITI will repair or replace defective parts with serviceable used parts that are equivalent to new parts in performance. All exchanged parts and Printers replaced under this warranty will become the property of HITI. There will be no charge for labor or parts during the one-year warranty period. If it is determined that the printer cannot be repaired, HITI will exchange the defective printer for a printer of equal or greater value.

B. Warranty Limitation; Exclusions; Exclusive Remedies.
This Limited Warranty does not extend to any Printer not purchased from HITI or from an HITI Authorized Reseller/Retailer. This limited warranty also does not extend to any Printer that has been damaged or rendered defective in any way: (a) as a result of use of the Printer other than for its normal intended use; (b) failure to use the Printer in accordance with the User's Manual which accompanies the Printer CD; (c) any other misuse, abuse or negligence in handling or operating the Printer; (d) by the use of parts not manufactured or sold by HITI; (e) by modification of the Printer; (f) as a result of service by anyone other than HITI or HITI's Authorized Service Provider; (g) improper transportation or packing when returning the Printer to HITI; or (h) by unusual physical or electrical stress or interference, failure or fluctuation of electrical power, lightning, static electricity, fire, flood, or acts of God.
EXCEPT FOR THE WARRANTIES AND CONDITIONS SET FORTH HEREIN, HITI DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY APPLICABLE LAW ARE LIMITED BY THE TERMS OF THIS LIMITED WARRANTY. IN NO EVENT SHALL HITI BE LIABLE FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF BUSINESS, PROFITS, DATA OR USE, WHETHER IN AN ACTION IN CONTRACT OR TORT OR BASED ON A WARRANTY, ARISING OUT OF OR IN CONNECTION WITH THE USE, PERFORMANCE OR MAINTENANCE OF THE PRINTER, EVEN IF HITI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU AGREE THAT REPAIR, REPLACEMENT OR REFUND, AS APPLICABLE, UNDER THE WARRANTY SERVICES DESCRIBED HEREIN ARE YOUR SOLE AND EXCLUSIVE REMEDIES WITH RESPECT TO ANY BREACH OF THE HITI LIMITED WARRANTY SET FORTH HEREIN.
Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages for consumer products, and some states or provinces do not allow limitations on how long an implied warranty lasts. In such states and provinces, the exclusions or limitations of this Limited Warranty may not apply to you.
This Limited Warranty gives you specific legal rights. You may also have other rights that vary from state to state. You are advised to consult applicable state or provincial laws for a full determination of your rights.

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